InhouseOutsourcing as a strategic decision.
In a variety of projects InhouseOutsourcing has further developed and is available to you today as a modular service. Our staff operate in your Contact Center and is coached by our experienced project leader, who also has our planning team and the training department at his disposal.
Together we develop a solution that relieves your client management.
Our offer
Operation:
Recruiting according to your requirements, initial training, flexible service in your premises and administration of personnel.
Planning:
Application of our planning tool to secure your service levels and establishment of an on-call team.
Training:
Communication, sales and product training.
Quality:
Agreement on targets, dialogue evaluation, coaching and direct feedback.
We support your inbound, outbound and back-office management.
Your benefits:
- Short lead-time for recruiting and running of projects
- Only actual costs are billed
- A tested procedure by volume alterations in Contact Centers
- Rapid reaction time for replacements in case of absences (on-call staff)
- High transparency and data security ensured